Refund Policy

At Stanrose Envirotech India Private Limited, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase or if there are any issues with your order, our refund policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds
Refunds may be considered under the following conditions:

The product delivered is damaged, defective, or incorrect.
The issue is reported within 7 days of receiving the product.
The product remains unused, unopened, and in its original packaging.
2. Non-Refundable Items
The following are not eligible for refunds:

Products that have been opened, used, or tampered with.
Custom or specially formulated products.
Items damaged due to misuse, improper storage, or application errors.
3. Refund Process
To request a refund, follow these steps:

Contact us at sale@stanrose.co.in or call +91 7020814816 to report the issue.
Provide your order details, proof of purchase, and photographs of the product if applicable.
After verification, we will notify you of the approval or rejection of your refund request.
4. Refund Method
Approved refunds will be processed within 1 month.
The refund will be issued via the original payment method or as store credit, as per your preference.
5. Return Shipping
For eligible refunds, customers may be required to return the product.
The return shipping cost will be covered by client, depending on the circumstances.
6. Exchange Option
If preferred, you may request an exchange instead of a refund. Exchanges are subject to product availability.

7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.

8. Contact Information
If you have any questions or need assistance with a refund request, please contact us:

Email: sale@stanrose.co.in
Phone: +91 7020814816
We value your trust and are committed to resolving any issues promptly and fairly. Thank you for choosing Stanrose Envirotech India Private Limited!